Your Questions Answered
How Do I Book?
Reserving your room couldn't be easier, just fill our reservation form here. Once we receive your from and you pay your deposit your contract will be made up and emailed to your guarantor. For help filling out your contract please see our guide here.
Do I Need A Guarantor?
A UK based guarantor is required for tenancies. This is usually a parent or guardian. Overseas students and those who cannot provide a UK based guarantor are unable to pay the rent in instalments and must pay in full upfront. If you are unable to pay upfront you may be able to use rent guarantor such as
housing hand (opens in new window), they offer students a secured, reliable and insured Rent guarantor service.
How Long Is The Tenancy For?
Tenancies run for 44 weeks. Should you wish to extend your stay please contact us as early as you know you need to stay on.
How Do I Pay My Rent?
We usually request post dated cheques, which we will hold on your behalf until the due date.
Alternatively a direct debit may be arranged or debit/credit card payments can be made.
Can I Live With My Friends?
Provided you advise us at the time of booking and we have availability, we will always try and accommodate such request.
Do I Need To Pay A Deposit?
We require a holding deposit equivalent to one weeks rent to secure your room, this will be returned to you in the form of a deduction from your first rent instalment.
Can I Terminate My Contract After Signing It?
No, the contract is binding, so you must be comfortable with it before you sign it. Notwithstanding this, should you find a suitable successor for your room, we would be happy to assign the contract. We will always help to try to find someone to take over your tenancy in these circumstances.
Are There Any Other Bills?
No, your rent covers all power, heating and water charges.
Is Broadband Included In My Rent ?
Yes, free fast WiFi is included at all our student sites.
Can I Move In Before My Tenancy?
Yes but only subject to availability, although this is generally not a problem. Additional rent would be payable pro-rata on how early you would want to move in.
Do I Need A TV Licence?
Yes, if you own a TV you would be responsible for obtaining and paying for a television license.
Further clarification is available from www.tvlicencing.co.uk
Do I Need Insurance?
Often students are covered by their parent’s household insurance. We would always advise on cover being taken out independently, however, and great rates have been negotiated with the following providers; www.endsleigh.co.uk or www.cover4insurance.com
Is There A Fire Alarm?
Yes there is a fire alarm and emergency lighting is fitted throughout the properties and is tested every week. Fire drills are undertaken at the start of the year and we liaise closely with the local fire brigade to hold welcome meetings to discuss fire safety and emergency procedure with our tenants.
Does My Flat Get Cleaned?
No, you are responsible for the cleaning of your own room and tenants who share living rooms and kitchens are jointly responsibility for keeping these shared areas clean.
Is Bedding Supplied?
No. Normally – students usually bring their own. This is something we can assist with if help is needed however.
Is There Any Curfew?
No – you can come in whenever you wish.
Anything Else ?
We hope this is a fairly exhaustive list, but should you have any queries, don’t hesitate to get in
touch via the chat bubble at the bottom of the page.
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