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Your Questions Answered

How Do I Book?

Reserving your room couldn't be easier, just fill our reservation form here. Once we receive your completed reservation form we will contact you to advise what documents and deposit (if applicable) we need to process your application. When all requested documents have been received and checked by our student manager your contract will be emailed to you and your guarantor using DocuSign.

Do I Need A Guarantor?
A UK based guarantor is required for tenancies. This is usually a parent or guardian. Overseas students and those who cannot provide a UK based guarantor are unable to pay the rent in instalments and must pay in full upfront. If you are unable to pay upfront you may be able to use rent guarantor such as 

housing hand (opens in new window), they offer students a secured, reliable and insured Rent guarantor service.


How Long Is The Tenancy For?
Tenancies run for 44 weeks. Should you wish to extend your stay please contact us as early as possible to extend your stay.


How Do I Pay My Rent?

We usually request post dated cheques, which we will hold on your behalf until the due date.
Alternatively a direct debit may be arranged or debit/credit card payments can be made.

Can I Live With My Friends?
Provided you advise us at the time of booking and we have availability, we will always try and accommodate such request.


Do I Need To Pay A Deposit?

We require a holding deposit equivalent to one weeks rent to secure your room, this will be returned to you in the form of a deduction from your first rent instalment.


Can I Terminate My Contract After Signing It?
No, the contract is binding, so you must be comfortable with it before you sign it. Notwithstanding this, should you find a suitable successor for your room, we would be happy to assign the contract. We will always help to try to find someone to take over your tenancy in these circumstances.


Are There Any Other Bills?
No, your rent covers all power, heating and water charges.

Is Broadband Included In My Rent ?

Yes, free fast WiFi is included at all our student sites.

Can I Move In Before My Tenancy Start Date?

This would depend on a number of factors, and would only be allowed if there is availability (this varies from year to year so please check your course start dates before booking your room). If you were allowed to move in early additional rent would be payable pro rata, based on how early you move in.


Do I Need A TV Licence?
Yes, if you own a TV you would be responsible for obtaining and paying for a television license.
Further clarification is available from


Do I Need Insurance?
Often students are covered by their parent’s household insurance, but this isn't allways the case. We would always advise on cover being taken out independently, the following providers offer competitive rates; but it's allways worth checking comparison sites for the current best prices.

Is There A Fire Alarm?
Yes there is a fire alarm and emergency lighting is fitted throughout the properties and is tested every week. Fire drills are undertaken at the start of the year and we liaise closely with the local fire brigade to hold welcome meetings to discuss fire safety and emergency procedure with our tenants.


Does My Flat Get Cleaned?
No, you are responsible for the cleaning of your own room and tenants who share living rooms/kitchens & bathrooms are jointly responsible for keeping these areas clean.


Is Bedding Supplied?
No. Normally – students usually bring their own. This is something we can assist with if help is needed however.


Is There Any Curfew?
No – you can come in whenever you wish.

Anything Else ?

We hope this is a fairly exhaustive list, but should you have any queries, don’t hesitate to get in
touch via the chat bubble at the bottom of the page.

Helpful Links


Student Loans



UK Council for Internal Student Affairs


 UK Visas


Foreign Embassies in the UK



Union of Students


The Trainline


National Express


Find your local NHS Services

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